Business Analyst (Business Process & PMO)

We are looking for a detail-oriented and analytical Business Analyst to support our client engagements for organisational transformation, corporate governance, change management and programme management office (PMO) functions.

This role is ideal for early-career professionals who are structured thinkers, strong communicators, and keen to gain exposure to transformation projects across TMT and other industries. You will work closely with senior consultants and client stakeholders to analyse processes, document policies, track deliverables, and support structured programme execution.

Due to the nature of the client projects, we'll only consider candidates who are either Singapore citizens or permanent residents of Singapore.

Key Responsibilities

Business Process Reengineering (BPR) Support

• Assist in mapping and documenting current-state (“As-Is”) processes
• Support analysis of process gaps, inefficiencies, and risk areas
• Develop future-state (“To-Be”) process flows and SOP documentation
• Facilitate data gathering through stakeholder interviews and workshops
• Support development of process improvement recommendations

Governance & Policy Documentation

• Draft and refine policy documents, SOPs, governance frameworks, and operational guidelines
• Ensure documentation aligns with regulatory, compliance, and organisational requirements
• Maintain document version control and governance registers

PMO & Programme Support

• Support project planning, tracking, and reporting activities
• Prepare and maintain project timelines, RAID logs (Risks, Assumptions, Issues, Dependencies), and action trackers
• Draft clear and concise meeting minutes, capturing decisions, actions, and key discussion points
• Track follow-ups and ensure accountability across stakeholders
• Support preparation of management updates and steering committee materials
• Stakeholder & Administrative Support
• Coordinate meetings, workshops, and cross-functional discussions
• Consolidate inputs from various stakeholders into structured reports and presentations
• Support preparation of client-ready slides and working papers
• Support change management activities

Requirements

• Diploma in Business, Engineering, Information Systems, or related discipline
• 1–3 years of relevant experience (consulting, operations, PMO, or business analysis preferred)
• Strong analytical and structured problem-solving skills
• Excellent written and verbal communication skills
• Ability to draft clear documentation and professional meeting minutes
• High attention to detail and strong organisational skills
• Proficiency in Microsoft Office (PowerPoint, Excel, Word)

Preferred but not mandatory

• Exposure to process mapping tools (e.g., Visio, Miro, BPMN tools)
• Familiarity with governance frameworks or digital transformation projects
• Experience supporting PMO functions in multi-stakeholder environments
• Comfortable working in fast-paced, project-based settings

What You’ll Gain

• Exposure to real-world transformation and governance projects
• Structured training in business process design and programme management
• Direct engagement with senior leadership and client stakeholders
• Opportunity to grow into a Consultant role