z/OS Technical Specialist

Role Overview

The Technical Support Professional is responsible for providing remote and onsite technical support for IBM z/OS and related software platforms. The role involves diagnosing, troubleshooting, and resolving complex technical issues while ensuring high service quality for clients and internal service teams.

Key Responsibilities

• Provide remote and onsite technical support for IBM z/OS and related software.

• Apply Problem Determination / Problem Source Identification (PD/PSI) techniques to diagnose and resolve complex technical issues.

• Collaborate with global support and development teams to deliver timely, accurate, and seamless solutions.

• Build and maintain strong working relationships with cross-functional teams worldwide.

• Perform daily operational activities related to z/OS system maintenance.

• Assist in requirement gathering for new products and solutions.

• Implement, maintain, and support newly built solutions and infrastructure.

Required Technical Skills

• Strong experience in troubleshooting z/OS and related software.

• Hands-on experience with routine z/OS system maintenance tasks.

• Experience in designing, implementing, and maintaining z/OS-related infrastructure, including:

  • SMP/E

  • RACF

  • DFSMS

  • z/OS version upgrades

  • z/OS and storage-related migration to new hardware

Additional / Optional Technical Skills

• Parallel Sysplex

• MQ on z/OS

• DB2 on z/OS

• CICS / Liberty

• OMEGAMON

• Storage technologies (DS8K, IBM VE, and related tools)

Non-Technical Skills

1. Fluency in English (both written and verbal communication).

2. Strong technical writing skills.

3. Effective communication and interpersonal skills.

4. Ability to solve problems independently.

5. Capability to work collaboratively with remote teams.

6. Willingness to work in a 24×7 support model.

7. Strong customer-oriented mindset.