Project Manager (Ecommerce)

Project Manager with proven expertise leading complex projects from conception through implementation in e-Commerce or Contact Center environments. You will drive cross-functional initiatives, applying comprehensive project and program management skills to deliver impactful business solutions.

Responsibilities

• Lead end-to-end implementation of multiple mid-to-large scale regional and global eCommerce initiatives, managing overlapping timelines to achieve Retail Online organizational goals.
• Define project scope, forecast and allocate resources, and map current and future business processes to optimize workflows.
• Develop detailed business and technical requirements to guide solution architecture and implementation.
• Create and maintain project timelines, documentation, and communications including status updates, risk assessments, and scope changes.
• Manage change across the organization by coordinating user, integration, and production testing, and overseeing project cutover and go-live activities.
• Conduct project retrospectives and closeout activities to capture lessons learned and drive continuous improvement.
• Communicate transparently and proactively with all leadership levels to represent project status and escalate issues requiring attention.
• Build and leverage strong relationships with internal and external partner teams to influence project direction and outcomes positively.
• Collaborate closely with business and technology teams to ensure alignment on project objectives and delivery of simple, sustainable technical solutions.
• Facilitate focused project discussions and deep-dives with diverse team members to maintain clarity on objectives and priorities.
• Champion operational excellence by applying standardized project management methodologies to ensure consistent, high-quality business solution delivery.
• Serve as a subject matter expert and resource for Retail Online within your project domain, supporting knowledge sharing and technical guidance.
• Maintain composure and a positive attitude in dynamic environments while managing multiple medium to large-scale initiatives simultaneously.
• Anticipate risks and opportunities, making informed decisions and setting strategic direction even amid ambiguity or incomplete data.
• Challenge existing processes and propose innovative, creative solutions that drive lasting improvements.

Required competencies and certifications

• Minimum 5-7 years of professional experience in product, project, or program management roles with demonstrated ownership of global initiatives.
• Proven ability to influence stakeholders at all organizational levels, including senior leadership.
• Experience interfacing between business and technical teams in a hands-on capacity.
• Bachelor’s, Master’s, or MBA degree.

Preferred competencies and qualifications

• Certified Project Management Professional (PMP) or Scrum Master certification.
• Experience working with Contact Center and/or e-Commerce systems and technologies.