Business Analyst (Order-To-Cash)

Job Description

Business & Process Analysis

• Partner with Process Leads and Operations teams to support Order To Cash activities, including defining business scenarios and preparing comprehensive test scripts.

• Analyze and translate business requirements into well structured Functional Specifications and Standard Operating Procedures (SOPs) for rollout.

User Engagement & Testing

• Capture, document, and refine end user workflows to support process improvement and system usability.

• Prepare users for testing activities through training, scenario planning, and hands on coaching.

• Conduct detailed system checks and develop test scripts for all testing phases, including critical functional tests.

• Support end users during early validation, system integration testing, and user acceptance testing (UAT).

Collaboration & Issue Resolution

• Work closely with the Technical Team to troubleshoot issues, identify root causes, and track timely bug resolution.

• Assist users through re testing cycles and ensure high quality test outcomes.

Documentation, Training & Rollout

• Develop and update training materials, SOPs, and other project related documentation.

• Provide post implementation support to ensure smooth transition, adoption, and issue follow ups.

Job requirements

• Minimum 1 year of experience as a Business Analyst or in related roles, preferably in Finance Billing or Order to Cash processes (Fresh graduates may also be considered).

• Diploma or Bachelor’s Degree in Business Analytics, Computer Science, Information Technology, or a related discipline.

• Strong analytical thinking, problem solving skills, and attention to detail in documentation.

• Proficiency with Excel; familiarity with data visualization or reporting tools is an advantage.

• Clear and confident communication skills, with the ability to facilitate user training and testing sessions.

• Prior experience with Aderant Expert is an added advantage.

• Experience working in a law firm environment is preferred.