Infrastructure Engineer (Japanese & English Speaking)

Role Overview

We are looking for an Infrastructure Engineer to support enterprise IT environments for a financial-sector client.
The role involves hands-on support and implementation across endpoints, servers, virtualisation platforms, firewalls, and backup systems, covering both day-to-day operations and project-based work.

This role requires regular communication with Japanese-speaking stakeholders as well as close collaboration with Singapore-based teams. As such, the candidate must be able to operate professionally in both Japanese and English.

Key Responsibilities

• Provide day-to-day infrastructure and operational support, including remote user support
• Deploy, configure, and maintain Windows endpoints, servers, and virtual machines
• Administer Active Directory, SCCM, Intune (MDM) and Microsoft 365 services
• Configure, monitor, and troubleshoot firewalls (Palo Alto and/or FortiGate)
• Manage Cisco Meraki devices using the Meraki Dashboard
• Perform patching, vulnerability assessments (VA), and security hardening
• Support virtualisation platforms such as VMware vSphere and Nutanix, including cluster operations and firmware upgrades
• Configure and manage backup and recovery using Veeam
• Support endpoint security platforms such as Trend Micro Apex One / Cloud One
• Prepare monthly operational reports and maintain technical documentation
• Plan and execute change implementations, including after-office-hour work where required
• Liaise with external vendors for hardware, subscriptions, and professional services
• Participate in POC testing, solution implementation, and technical roadmap execution

Experience & Language

• Native-level Japanese proficiency for business and technical communication, with minimum 2 years’ experience working in a native Japanese-speaking environment
• Strong English proficiency to work effectively with Singaporean colleagues, vendors, and stakeholders, with minimum 2 years’ experience working in a English-speaking environment
• Hands-on exposure to IT infrastructure products and technologies, supporting in-house systems or Japanese clients

Technical Skills

• Experience with Microsoft infrastructure (Windows Server, Active Directory, SCCM, Intune)
• Hands-on experience with enterprise firewalls (Palo Alto and/or FortiGate)
• Familiarity with Cisco networking (Meraki preferred)
• Experience with virtualisation platforms (VMware vSphere and/or Nutanix)
• Knowledge of backup and recovery solutions (Veeam preferred)
• Exposure to network and endpoint security environments

Education / Professional Qualifications

• Diploma or Degree in Computer Science, Information Technology, or a related discipline is preferred
• Candidates without formal local qualifications may be considered if they possess relevant industry certifications and strong hands-on experience in enterprise IT infrastructure
• Professional certifications (e.g. Cisco, Fortinet, network/security-related certifications) will be viewed favourably

Additional Conditions (Client Requirement)

• Candidate must have a clean financial record
• No bad debt
• No past or ongoing legal / court cases
• No bankruptcy or criminal records
• Candidate will be subject to extensive background checks, as the client is a Financial Institution