L2 AWS Cloud Engineer

Role Summary

The L2 AWS Cloud Engineer is responsible for the proactive management, troubleshooting, and optimization of enterprise-scale AWS environments. You will act as a primary technical escalation point for critical incidents, manage complex CI/CD deployments, and ensure that client infrastructures are secure, cost-effective, and performant. This role requires a blend of deep technical AWS knowledge, "sysops" mindset, and the ability to communicate effectively with enterprise stakeholders.

Key Roles & Responsibilities

1. Incident & Problem Management

• Enterprise Troubleshooting: Serve as the L2 escalation point for complex infrastructure issues (e.g., networking bottlenecks, RDS performance degradation, or IAM permission conflicts).

• Root Cause Analysis (RCA): Lead the investigation into recurring incidents to identify underlying issues and implement permanent fixes.

• SLA Compliance: Ensure all incidents and service requests are resolved within the agreed-upon Service Level Agreements (SLAs).

• On-Call Support: Participate in a 24/7 on-call rotation to handle high-priority (P1/P2) enterprise production outages.

2. Deployment & Change Management

• CI/CD Pipeline Management: Manage and troubleshoot deployment pipelines using tools like AWS CodePipeline, Jenkins, or GitLab CI/CD.

• Infrastructure as Code (IaC): Maintain and update infrastructure using Terraform or CloudFormation to ensure environment consistency.

• Patching & Upgrades: Plan and execute OS-level patching (Linux/Windows) and AWS resource upgrades (e.g., RDS minor version upgrades) with minimal downtime.

3. Managed Services Operations

• Monitoring & Observability: Configure and manage CloudWatch dashboards, alarms, and logs. Fine-tune alerts to reduce "alert fatigue" while maintaining 100% visibility.

• Cost Optimization: Regularly review Trusted Advisor and Cost Explorer to recommend and implement rightsizing, Reserved Instances (RIs), or Savings Plans.

• Security & Compliance: Implement and audit security groups, NACLs, and IAM policies. Ensure environments align with Well-Architected Framework standards.

Technical Skills & Qualifications

• AWS Core Services: Deep expertise in EC2, S3, VPC (VPN/Direct Connect), RDS, Lambda, Route 53, and ELB.
• Automation/IaC: Strong proficiency in Terraform (preferred) or CloudFormation.
• Scripting: Hands-on experience with Python or Bash for task automation.
• OS Administration: Strong Linux (RHEL/Ubuntu) and Windows Server administration/troubleshooting skills.
• Networking: Understanding of TCP/IP, DNS, SSL/TLS, and Load Balancing patterns.
• Containers: Experience managing Amazon ECS or EKS (Kubernetes) is a major plus.

Soft Skills

• Client Management: Ability to explain technical RCA findings to non-technical client stakeholders.

• Documentation: High proficiency in maintaining runbooks, architectural diagrams, and Confluence pages.

• Adaptability: Experience working in a multi-tenant environment (managing multiple customers simultaneously).

Preferred Certifications

• AWS Certified SysOps Administrator – Associate (Required)

• AWS Certified Solutions Architect – Associate (Highly Desirable)

• AWS Certified DevOps Engineer – Professional (A plus)
  

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