UX Researcher and Service Designer

Our client, one of Asia-Pacific’s leading organizations is looking for:
UX Researcher and Service Designer 

Responsibilities:

• Responsible for conducting research, analysing data to derive insights to improve citizen service journey experience and inform overall product strategy, development and design decisions
• Conduct in-depth qualitative and quantitative research to uncover needs, behaviours, motivations, and pain points.
• Be adept in generative and evaluative research to understand problem spaces and identify the right problem to tackle.
• Develop and execute comprehensive research plans, including user interviews, surveys, usability testing, and A/B testing.
• Analyse qualitative and quantitative research data to identify trends, patterns, and actionable insights.
• Create compelling research reports and presentations to share findings with cross-functional teams and stakeholders.
• Facilitate workshops and ideation sessions prioritising user needs.
• Apply design thinking principles to creatively solve problems and envision innovative solutions.
• Create customer journey maps and other artefacts to communicate research findings. 
• Collaborate with cross-functional teams to develop a vision, strategy and plan to address key pain points and problems in the customer journey. 
• Apply research insights to design seamless and engaging customer experiences. 
• Collaborate with designers and developers to ensure usability and accessibility of service concepts and products. 
• Define and track key performance indicators or relevant metrics to evaluate product and service effectiveness and identify areas for improvement.
• Keep abreast of the latest research methodologies, tools, and industry trends in both UX research and service design.
• Ensure methodological rigour in all research and service design activities.

Requirements:

• Bachelors Degree in a relevant field with 5+ years of experience in UX Research and Service Design
• Government/Public sector experience is preferred
• Able to conduct user research with data users to understand GIS workflows, needs, and pain points related to maps, dashboards, and data discovery.
• Able to design intuitive map interactions, dashboards, and data discovery experiences; creates service blueprints and user journeys that improve usability and adoption.
• Collaborates with product, GIS, and engineering teams to prototype, test, and iterate interfaces, ensuring accessibility, inclusivity, and consistent data storytelling.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “UX Researcher and Service Designer"

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Jagveer Singh Arora 
EA Personnel Registration Number: R22109615

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