Responsibilities

Provide Level 1 and 2 support for assigned security projects, including onsite troubleshooting, root cause analysis, and detailed incident reporting.
Implement and configure various security products, ensuring seamless integration with existing infrastructure.
Create comprehensive documentation for project requirements, configurations, and operational procedures.
Adhere to the project implementation lifecycle, ensuring timely and successful project delivery.
Provide after-sales support, including product incident escalation and 24x7 technical support (on a rotational basis).
Conduct user training sessions and knowledge transfer to empower users and enhance security awareness.
Integrate security products with existing systems, ensuring optimal performance and security posture.

Job Requirements

Degree in Computer Science, Computer Engineering, Information Engineering, or a related field.
1 - 5 years of experience in a security system integrator environment.
Networking concepts, including TCP/IP, firewalls, switching, and routing.
Practical experience setting up and managing Windows/Linux servers and virtual machines.
Coding/scripting skills are desirable.
Ability to provide after-hours and weekend/public holiday support as needed.
Working experience and knowledge of system infrastructure, with a passion for exploring security products.

Security Engineer