Job Reference No:

M-2025-1505

Job Role:

Augmentation Consultant

Years of Experience

At least 4 - 5 years’ experience in business analysis, system support, development, implementing system and maintaining IT systems

Role and Responsibilities

Role and Responsibilities

• Improve IT Operation business process and documentations.

• Triage of issues, including logging, tracking, routing and

categorizing reported incidents and service requests.

• Support users and provide resolutions for L1 issues, including

common problem / issue in FAQ, inquiries and essential

troubleshooting tasks.

• Managing of the service desk common mailbox.

• Prepare monthly report and support User Access Matrix review.

• Communication of operation matters to stakeholders (e.g.

system downtime, new implementations)

Requirements / Qualifications

Requirements / Qualifications

• Bachelor’s degree in Computer Science, Information

Technology, or a related field.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills

• Ability to work collaboratively in a team environment.

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463

Application Support/Data Support Analyst