Responsibilities:

Provide both corrective and preventive maintenance for customers’ Enterprise IT Network services, ensuring reliable network performance.
Perform break-fix support, including troubleshooting and identifying issues across all network services.
Develop and execute preventive maintenance activities following the PM checklist, conducting functional and health checks at clients’ premises, and submitting the required reports.
Create test cases and conduct proof-of-concept testing for new hardware and software before upgrades or deployment.
Collaborate closely with the Customer Success Managers to meet operational requirements, deliverables, and service reporting needs.
Initiate and manage TAC cases with principal vendors for complex issues, ensuring timely resolution.

Requirements:

Minimum 3–5 years of hands-on network technical support experience, preferably within a Systems Integrator (SI) environment.
Strong technical troubleshooting capabilities with proven analytical and problem-solving skills.
Practical experience in implementing, maintaining, and supporting LAN, WAN, WLAN, data networking, and security solutions, including break-fix activities.
Cisco certifications are preferred.
Hands-on experience with the following technologies and platforms are preferred:
Cisco: Wireless, Routers, Catalyst & Nexus Switches, Firepower, IPS/IDS, ISE, ASA, ESA, WSA, SMA
Firewalls: Fortinet, Check Point, Palo Alto
Tools / Solutions: SolarWinds NPM/NCM/NTA, F5 LTM
Ability to perform effectively in a fast-paced work environment.
Highly self-motivated, detail-oriented, and able to work independently.
Strong teamwork and collaboration skills.
Good verbal and written communication skills.
Strong customer service mindset and professionalism.
Able to support 24×7 standby duties as required.

Work location: Jurong East

Network Maintenance Engineer (DSC/JH)