Call Center Supervisor

📞 We’re Hiring: Call Center Supervisor 📍 Location: On-site (Singapore) 🕒 Employment Type: Full-Time 💼 Level: Junior / Mid-Level We’re looking for an organized and people-focused Call Center Supervisor to oversee daily call center operations, manage a team of agents, and ensure high-quality customer service. This role is ideal for someone who enjoys leadership, coaching, and optimizing operational performance in an on-site environment. 🎯 Key Responsibilities • Supervise and manage a team of call center agents. • Monitor call quality, customer interactions, and service KPIs. • Provide coaching, feedback, and training to improve agent performance. • Handle escalated customer issues and ensure timely resolution. • Assist in scheduling, attendance tracking, and workload allocation. • Maintain reports on team performance, metrics, and service levels. • Collaborate with operations, HR, and management teams to improve processes. • Support implementation of call center policies and best practices. ✅ Requirements • 1–3 years of experience in a call center or customer service environment, with some supervisory experience. • Strong leadership and team management skills. • Excellent communication and problem-solving abilities. • Knowledge of call center software and CRM systems is a plus. • Ability to monitor performance metrics and implement improvement initiatives. • Customer-focused with a professional attitude. • Comfortable working in an on-site, fast-paced environment. • Fluent in English; additional languages are a plus. • Legally eligible to work full-time in Singapore. 🌟 What We Offer • On-site call center supervisory role in Singapore. • Exposure to team management and operational performance improvement. • Mentorship and growth opportunities into Call Center Manager or Operations Manager roles. • Collaborative, structured, and people-driven work culture. • Competitive compensation and benefits package.