Associate Security Operation Engineer

Responsibilities 

• Provide day-to-day end user support of a Secure Service Edge solution in a 24/7 staffed operations 

• Ensure all user reported incidents and user enquiries are properly tracked, escalated and with proper closure 

• Perform end-to-end incident management, troubleshooting and resolution, adhering to SLA 

• Escalate incidents to L2 engineer or vendor support when required 

• Raise Change Requests for configuration changes  

• Manage agent software upgrades and rollout 

• Process and fulfill Service Requests in accordance with SLA 

• Monitor health of the solution 

• Monitor and respond to system alerts 

• Work closely with Operation Lead to ensure tasks are executed 

• Maintain existing operational documentation to ensure that changes are captured 

Requirements 

• Diploma or Degree in Information Technology or related discipline 

• Good knowledge in End User Support 

• Knowledge in Networking and/or Cyber Security (e.g., Firewall, Secure Web Gateway, Threat Detection, etc.) is preferred 

• Ability to communicate effectively in writing and verbally 

• Meticulous self-starter and problem solver with a service mindset 

• Entry level candidates with passion for cyber security are welcome 

• This role operates on a rotating 12-hour shift schedule, comprising both day shifts (8:30am – 8:30pm) and night shifts (8:30pm – 8:30am).
• Selected candidates will undergo on-the-job training (OJT) prior to being assigned to the formal shift roster.

Working Conditions 

• Please note this is a shift role. Certification and On Job Training (OJT) will be provided