Senior People Operations Executive - Retail/F&B

About the company This employer is a well-established, homegrown retail F&B brand in Singapore with a strong presence across multiple neighbourhood locations. The business operates in a high-volume, fast-paced environment and places strong emphasis on operational discipline, consistency, and people culture. About the job This is an individual contributor role within the HR function, suited for a practical, execution-driven professional who enjoys being on the ground and working closely with frontline teams. The role focuses on day-to-day people operations, workforce coordination, and outlet support, with direct exposure to the founders and key decision-makers, and is ideal for someone who is agile, adaptable, and comfortable operating in a dynamic retail environment. Job Responsibilities: • Manage end-to-end people operations for frontline and support staff, including recruitment, onboarding, probation tracking, and exits • Coordinate and monitor manpower needs across multiple outlets, ensuring adequate staffing and early identification of gaps • Work closely with outlet leaders and operations teams to address day-to-day people and workforce issues • Support performance management processes, including feedback, disciplinary actions, and documentation • Maintain accurate employee records, trackers, and employment documentation in line with local regulations • Assist with work pass and employment administration processes (execution-focused) • Be present on the ground at outlets to understand operational realities and support execution • Act as a reliable point of contact between frontline teams and management, ensuring follow-through and closure on people matters Job Requirements: • Diploma or Degree in Business, Human Resources, Operations, or related fields • 2–5 years of experience in people operations, operations, or HR-related roles within retail, F&B, or hospitality • Comfortable working in a fast-paced, frontline-heavy environment • Hands-on, organised, and execution-focused with strong follow-through • Able to work independently with minimal supervision and handle sensitive people matters professionally • Fluent in English and able to communicate in Mandarin to effectively engage with frontline teams • Adaptable, resilient, and willing to be on the ground rather than office-based What’s on offer: • An opportunity to be part of a growing retail F&B brand with strong momentum • Competitive remuneration with performance-based incentives (basic up to SGD 4,500) • Dynamic working environment with autonomy, ownership, and direct exposure to decision makers