Experience Management Consultant

Requirements:

Degree in IT, Management, Psychology, Data Analysis or equivalent
Minimum 3-5 years of relevant experience
Understanding of Experience Management concept (CX / DT background is a plus)
Basic knowledge on XM tools (preferable Qualtrics)
Research and need analysis capability
Customer / Partner Journey mapping, Customer segmentation and personas creation
Service blueprint design
Collect and coordinate data (rules, survey standards, metrics selection)
Analytical approaches, reporting and create dashboard
Implement, roll out and communicate XM as per XM framework (from Nang)
Candidates can be not fully IT background. Psychology and Data Analyst background are possible.
Prefer candidates who are skilled in business case calculation, business analysts.
Excellent communication and interpersonal skills

Interested applicants please forward your updated profile to [email protected]

Experience Management Consultant (Qualtrics)