Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG

Job Description • Ensure and monitor daily jobs dispatch to the drivers • Manage daily pickup allocations to drivers • Processing orders, requests & resolving problem shipments • Liaising with internal stakeholders on seller/buyer issues • Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service • Respond & follow up with customer enquiries for any missing/late deliveries • Able to answer enquiries and tickets within the timeline • Checking the proof of delivery according to the SOP • Create Reporting and insights for Operational Excellence Team • Assist the Operational Return Team with ad hoc duties Requirements • Minimum 3 years of customer service support • Experienced with MS Office skills • Patient and skillful in conflict resolution • Possesses high responsibility, disciplined and detail oriented • Good interpersonal and communication skills • Preferably a background in supporting delivery related enquiries