Desktop Support Engineer

Job Description: Role & Responsibilities: We are looking for a skilled Desktop Support Engineer to provide hands-on technical support for end-user systems and IT infrastructure. Key Responsibilities include: • Troubleshooting, repairing, and resolving issues related to Windows laptops/desktops, iPhone, Android, and Mac devices. • Strong hands-on hardware troubleshooting experience with Dell, HP, and Lenovo systems. • Support for printer hardware and managed print services. • Software break-fix, system reimaging, and hard drive recovery. • Handling IMACD tasks – Installation, Moves, Additions, Changes, and Decommissioning. • Backup and restore of user data and systems administration activities. • Provide hands-and-feet support to Service Desk and Remote Support teams. • Assist in Incident & Problem Management processes. • Full ownership of assigned tickets until resolution. • Categorize, prioritize, and track incidents via ticketing systems. • Maintain IT asset inventory and perform monthly asset verification. • Manage spare parts inventory and disposal processes. • On-call support after working hours when required. • Adhere to SLA timelines for response and resolution. • Support special projects such as OS migrations, PC refresh, and mass deployment. • Configure Wi-Fi, email (Outlook), and mobile devices. • Provide Hands & Feet support for Network and Wintel teams—knowledge of Cisco routers, LAN switches, servers, and data center equipment. • VIP & Executive user support. • Raise purchase requests and follow up on technical POs. ✅ Requirements • Minimum 2 years as Desktop Support Technician supporting 500+ corporate users. • Strong knowledge of Microsoft Office 2016 & Office 365 apps. • Strong experience with Windows OS (7/10) installation & troubleshooting. • Hands-on experience with desktops, workstations, notebooks, printers, and mobile devices. • Good expertise in antivirus, encryption, and general software support. • Broad IT knowledge: Networks, Servers, Telecom fundamentals. • Strong understanding of Mac OS, iPad, iPhone, etc. • Ability to troubleshoot VPN issues. • Knowledge of A/V equipment and meeting room setups. • Experience with imaging/re-imaging systems. • Understanding of Windows domain, Active Directory, NTFS permissions, remote support tools. • Strong customer service and communication skills across all user levels. • Ability to multitask and resolve issues with urgency. • Must clear BGV (Background Verification) as per client policy. • Hands-on experience with Lenovo, Dell, and HP business devices. 🎓 Education • Bachelor’s degree in Computer Science, Engineering, or equivalent (preferred, not mandatory).