IT Manager - 0220

Working Hours: 9am - 6pm (Mon - Fri)

Location: Chai Chee

Salary: $4500 - $5500

Managed Services & As-A-Service Portfolio

The Product Manager (Managed Services & As-A-Service Portfolio) is responsible for the end-to-end design, packaging, commercialization, and lifecycle management of the company’s As-A-Service offerings. 

Technical delivery is executed by the Digital Service Innovation (DSI) team. This role focuses on product strategy, service definition, pricing, and go-to-market enablement.

Service Portfolio

• Microsoft, AWS, Google Cloud CSP Licensing

• Cloud Admin-as-a-Service (CloudOps Lite)

• Infrastructure Management-as-a-Service (IFMaaS)

• End User Computing Management-as-a-Service (EUCMaaS)

• Network Management-as-a-Service (Firewall, Wi-Fi, SD-WAN)

• M365, Azure, Exchange service packages

• On-prem to cloud transition services

• Hybrid infrastructure managed services

Key Responsibilities

Product Strategy & Portfolio Management

• Own and manage the full As-A-Service portfolio across Cloud, Network, End-User, and Hybrid Infrastructure.

• Define and maintain product roadmaps aligned with market demand and organizational strategy.

• Develop service value propositions for Government, Enterprise, and SME segments.

• Conduct market and competitor analysis to ensure relevance and competitiveness.

Service Packaging & Commercial Definition

• Define service scope, inclusions/exclusions, SLA tiers, response times, service credits, and support levels.

• Create pricing models, rate cards, costing frameworks, and margin structures for CSP, EUCMaaS, IFMaaS, NMaaS, and Clouds services.
   

• Standardize product documentation including service descriptions, brochures, proposal templates, and commercial decks.

• Govern product lifecycle management, version control, and service updates.

Go-To-Market & Sales Enablement

• Support Sales and Pre-Sales with product positioning, customer presentations, tenders, and commercial structuring.

• Deliver product enablement and training for internal Sales and Delivery teams.

• Support marketing activities related to service launches and campaigns.

Financial Ownership & Performance Tracking

• Build and maintain profitability models across the full portfolio.

• Forecast revenue and consumption for CSP subscriptions and managed services.

• Track product performance, utilisation, adoption, and churn; recommend enhancements or retirement.

Cross-Functional Delivery Alignment

• Work with Finance, Legal, and Compliance on costing models and contract structures.

• Collaborate with DSI Delivery and Technical SMEs to validate feasibility and operational readiness.

• Support onboarding and transition from commercialisation to service delivery.

Service Governance & Compliance

• Define service KPIs and support periodic service performance reviews.

• Ensure alignment with ISO, MAS TRM, IM8, PDPA, Microsoft compliance frameworks, and relevant standards.

• Incorporate operational feedback into service enhancements.

Requirements

• Degree in Information Technology, Business, Engineering, or equivalent.

• Certifications such as Azure Fundamentals, AWS Cloud Practitioner, Google Cloud Digital Leader, ITIL, or equivalent is advantageous.

• 3–6 years of experience in product management, cloud services, managed services, or IT commercial roles.

• Hands-on exposure to CSP subscription management and cloud platforms (Azure / AWS / GCP).

• Experience with EUCMaaS, IFMaaS, NMaaS, network security (firewalls, SD-WAN, WiFi), M365, Azure workloads, and cloud migration.

• Background in Systems Integrator (SI) or enterprise IT environments preferred.

Chan Kai Wen Reg R23114137
THE SUPREME HR ADVISORY PTE LTD
EA No: 14C7279