IT Business Analyst

Job Description

Product Owner – Digital – Allianz Insurance Singapore

About the Role

As a Product Owner, you excel in defining new features and enhancing the central platform with a strong focus on business performance and joint business goals. You rely on data to validate decisions and are an expert in business process optimization. Your significant experience in front-end delivery for insurance companies and e-commerce platforms allows you to play a crucial role in conceptualizing and implementing customer journeys across sales, operations, and claims.

Key Responsibilities

Business & Regulation

· Market research & study the latest technology and business trends in insurance space.

· Awareness and understanding of the various regulatory requirements of insurance and MAS guidelines Processes & Transformation

· Work closely with Business SMEs to understand and capture Business requirement and identify the scope for digital transformation

· Influencing operating model by leveraging group’s innovative and cutting-edge digital tools.

· Continuous improvement of internal processes baselining group KPIs.

Technology & Delivery

· Work on release planning to prioritise the features to meet the quarterly and yearly targets.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct

· Collaboratively identify, escalate, mitigate and resolve risk

· Maximize the business value of the products and be accountable for successful delivery.

· Responsible for tracking benefits realization and adoption on an ongoing basis

· Creating and maintaining a prioritized Product Backlog

· Clearly communicating priorities, sprint goals and acceptance criteria to the agile team

· Work on user story conception to facilitate clear communication of requirements to the agile team by communicating priorities, sprint goals and acceptance criteria to the agile team

· Provide input during the Agile ceremonies - sprint planning, review, retrospective demos, refinement sessions

· Inspect the product progress at the end of every Sprint and accept or reject work done

· Contribute to continuous improvement with business feedback/vision

· Remain aware of the daily BAU activities to maintain a grasp on business/process evolution.

· Work with the production support team on incidents when and where required.

· Supporting the PM’s by working on UAT plans, including supporting the business in helping to define UAT test cases.

· Participate in defect triage and prioritization, and addressing any requirements defects, changes or questions that come out of QA testing

Qualifications

· Bachelor's Degree in Engineering, Business Administration, Computer or equivalent required

· 5 years of Insurance industry work experience in projects/programs with significant change impact and multiple dependencies within and across organizational boundaries. Experience with E-commerce platforms is a definite plus.

· Proven track record in delivering projects successfully from inception to delivery through Agile methodology as a Product Owner with Good planning and forward-thinking skills.

· Knowledge of project management principles and the ability to apply the principles, tools and techniques to develop/plan, manage or execute projects or work plans to ensure successful completion

· Strong stakeholder management ability in handling wide-ranging requests from senior stakeholders.

· Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of a project/engagement.

· Excellent verbal and written communication skills.

· Good organizational and documentation skills are essential.

· Familiarity with project management tools such as JIRA and Confluence

· Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage

· Open to occasional global travel as required