DATA SCIENTIST VICA

Data Scientist - Virtual Intelligent Chat Assistant (VICA)

About the Role

As a Data Scientist within the VICA team, you'll play a pivotal role in shaping the future of citizen engagement through data-driven insights. You'll be responsible for analyzing user interactions, optimizing chatbot performance, and developing advanced functionalities to enhance user experience.

Responsibilities:

Model Development:

●Develop and refine machine learning models to improve chatbot performance in tasks such as intent classification, dialogue management, and sentiment analysis.

●Experiment with different models and algorithms to achieve optimal results.

●Collaborate with engineers to integrate models into the VICA platform.

Data Analysis:

●Conduct in-depth analysis of VICA interaction data to identify patterns, trends, and areas for improvement.

●Utilize statistical techniques and visualization tools to communicate findings effectively.

●Develop key performance indicators (KPIs) to measure chatbot effectiveness and track progress.

Natural Language Processing:

●Apply NLP techniques to understand user queries, extract relevant information, and generate appropriate responses.

●Explore cutting-edge NLP methods to enhance chatbot capabilities.

Innovation:

●Stay up-to-date with the latest advancements in machine learning, NLP, and chatbot technologies.

●Propose and implement innovative solutions to address chatbot challenges and improve user experience.

Collaboration:

●Work closely with engineers, product managers, and other stakeholders to ensure that data-driven insights are effectively integrated into the VICA platform

Qualifications:

* Min. Bachelor’s degree in Computer Science, Statistics, Mathematics, or a related field (or equivalent experience).

* Proven experience in data analysis and machine learning with tools including but not limited to: Python and libraries like scikit-learn, TensorFlow, or PyTorch.

* Strong understanding of Natural Language Processing (NLP) concepts and techniques.

* Experience working with real-world, large-scale datasets.

* Excellent communication and collaboration skills.

* Ability to work independently and manage multiple projects simultaneously.

* Passion for innovation and a strong desire to contribute to Singapore's Smart Nation vision.