L3 Technical Support Engineer (DevOps)

Main Responsibilities

As a DevOps Engineer, the engineer will play a pivotal role in implementing and maintaining the infrastructure and tools that power our organization’s platforms. He or she will work closely with cross-functional teams to enable seamless software delivery, optimize cloud environments, and ensure the reliability and scalability of our systems. This is a unique opportunity to make a significant impact on our technology stack and drive the success of our strategic initiatives.

Key Managerial Responsibilities

• Provide 3rd line support for awarding bodies, marking centers, and supervisors

• Collaborate with the Assessment Helpdesk to create user-facing technical help documentation

• Good communication skills - Interact with customers and ability to explain things to non-technical people

• Defect logging and escalation to the relevant resolver group

• Floor-walking of marking centers as required during peak

• Coordination and collaboration with global technical and operations teams

• Coordination and collaboration with third parties (who provide infrastructure and scanning solutions)

• Collaborate with development and operations teams to ensure platform reliability, scalability, and performance.

• Preparation for customer exam marking sessions

• Stay up to date with industry trends and emerging technologies to drive continuous improvement in our platforms.

Key Technical Responsibilities:

• Resolve incident tickets within contractual SLAs

• Manage CI/CD pipelines to accelerate software delivery and improve deployment reliability.

• Manage and Maintain the Azure hosted Infrastructure. (security audits/patching, version upgrades)

• Maintain cloud-native infrastructure using tools like Kubernetes, Terraform, and Azure.

• Deploying applications using existing deployment pipelines. Troubleshoot deployment failures.

• Automate infrastructure provisioning, configuration, and monitoring to enhance operational efficiency.

• Troubleshoot complex issues and implement proactive solutions to minimize downtime.

• Application monitoring and alerting

Cloud, Database & Networking

• MS SQL - Querying, Performance Troubleshooting, Administration (Backups and restores)

• Azure Cloud - VM, AKS, Networking

• Linux - Basic administration (restart services, cronjobs, sftp, troubleshoot disk space etc.)

• Familiarity with tools like Nginx and Cloudflare

• Azure Devops - Build CICD pipelines

• Teraform (IaC)

• Monitoring Applications

• Familiarity with Windows and Linux OS Patching

• Reverse proxy and forward proxy

• Basics Bash script

• Infrastructure monitoring and alerting

• Deployment of infrastructure and application

• Security patching

• Capacity management

Out of hours on call

On call requirement for service-level issues, with initial triage by global 24/7 team pn L1-L2.

When you are not available to take calls or outside of standard working hours, phone support will divert to members of the support teams in our global offices, so a close relationship with these teams and the ability to work according to organisation's high quality processes is essential.

If you feel like you or someone you know is a good fit to this role, please feel free to send an updated resume to [email protected] or simply click "Apply now". Lets speak!

EA Reg Number: R22107188

EA License Number: 07C3924

Company Registration No: 200609504D