Salary Range
SGD 33,600 - SGD 42,000 /year
SGD 2,800 - SGD 3,500/month
Skills Required
Job Description
Job Description
The Technical Support serves as the main point of contact for customer enquiries related to our BME & Tech Support teams. The incumbent has to provide timely and professional customer satisfaction while upholding service standards.
Handle all incoming emails promptly and professionally
Coordinate service requests, liase between customers and service teams
Follow-up & update on open issues to ensure satisfactory closure
Prepare SLA reports for monthly meetings
Plan and coordinate service jobs for technical teams
Preventive Maintenance
Corrective Maintenance
Commissioning & Decommissioning
Delivery & Collection of Equipment
Spare Part Tracking
Tools Maintenance (eg. Calibration)
Upkeep all admin records of technical teams
Field Service Report
Training Record
Equipment Master Data
Prepare Quotations for spare parts & follow-up to ensure billing completion
Collate required Service Report(s) to ensure prompt billing
Track warranty and propose contract renewals in advance
Handle spare parts inventory replenishment
Support sourcing and order of tools and service parts
Work closely with internal teams (warehouse, operations, sales, technical and finance) to resolve customer/supplier issues
Ensure conformance to required Standard Operating Procedures
Provide administrative support, as and when required
Undertake any other reasonable duties at the request of the reporting manager
Act as backup for other team members, as and when required
Required Skills
Strong organizational skills with attention to details and good problem-solving skills
Service-oriented with good spoken and written communication skills
Strong team-player, with ability to work independently
Resourceful, possess sense of urgency and able to work in fast-paced environment
Possess good initiative, with desire for continuous learning
Qualifications Required
Minimum Diploma in any discipline
At least 3-5yr technical support admin experience will be advantageous
Competent in Microsoft Office applications