Cloud Engineer

The L2 AWS Cloud Engineer is responsible for the proactive management, troubleshooting, and optimization of enterprise-scale AWS environments. You will act as a primary technical escalation point for critical incidents, manage complex CI/CD deployments, and ensure that client infrastructures are secure, cost-effective, and performant. This role requires a blend of deep technical AWS knowledge, "sysops" mindset, and the ability to communicate effectively with enterprise stakeholders. Key Roles & Responsibilities • Incident & Problem Management • Enterprise Troubleshooting: Serve as the L2 escalation point for complex • infrastructure issues (e.g., networking bottlenecks, RDS performance • degradation, or IAM permission conflicts). • Root Cause Analysis (RCA): Lead the investigation into recurring incidents to • identify underlying issues and implement permanent fixes. • SLA Compliance: Ensure all incidents and service requests are resolved • within the agreed-upon Service Level Agreements (SLAs). • On-Call Support: Participate in a 24/7 on-call rotation to handle high-priority • (P1/P2) enterprise production outages. 2. Deployment & Change Management • CI/CD Pipeline Management: Manage and troubleshoot deployment pipelines • using tools like AWS CodePipeline, Jenkins, or GitLab CI/CD. • Infrastructure as Code (IaC): Maintain and update infrastructure using • Terraform or CloudFormation to ensure environment consistency. • Patching & Upgrades: Plan and execute OS-level patching (Linux/Windows) • and AWS resource upgrades (e.g., RDS minor version upgrades) with minimal • downtime. 3. Managed Services Operations • Monitoring & Observability: Configure and manage CloudWatch dashboards, • alarms, and logs. Fine-tune alerts to reduce "alert fatigue" while maintaining • 100% visibility. • Cost Optimization: Regularly review Trusted Advisor and Cost Explorer to • recommend and implement rightsizing, Reserved Instances (RIs), or Savings • Plans. • Security & Compliance: Implement and audit security groups, NACLs, and • IAM policies. Ensure environments align with Well-Architected Framework • standards. Technical Skills & Qualifications • AWS Core Services: Deep expertise in EC2, S3, VPC (VPN/Direct Connect), • RDS, Lambda, Route 53, and ELB. • Automation/IaC: Strong proficiency in Terraform (preferred) or • CloudFormation. • Scripting: Hands-on experience with Python or Bash for task automation. • OS Administration: Strong Linux (RHEL/Ubuntu) and Windows Server • administration/troubleshooting skills. • Networking: Understanding of TCP/IP, DNS, SSL/TLS, and Load Balancing • patterns. • Containers: Experience managing Amazon ECS or EKS (Kubernetes) is a major plus. Preferred Certifications • AWS Certified SysOps Administrator – Associate (Required) • AWS Certified Solutions Architect – Associate (Highly Desirable) • AWS Certified DevOps Engineer – Professional (A plus)