Guest Services Executive (Front Desk)

Company Description Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxation zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions. Job Description • Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the hotel surrounding areas • Assist guests with check-in and check out • Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash payment • Manage and assist guests with any enquiry that may arise • Process all guests check out by confirming invoice balance, payment mode and feedback on stay Qualifications • Diploma from preferably hospitality or related field • Minimum 1 years’ relevant experience or in customer service • Excellent written and communication skills in English and ability to communicate in a second language Additional Information • Possess strong interpersonal skills. • Understand and addresses guests and/or colleagues needs. • Create and maintain a cohesive environment for the team. • Focus on service with an eye for detail and an approachable attitude. • Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment. • Prioritise and organize work assignments. • Self-motivated and show good initiative in a dynamic environment. • Ensure security and confidentiality of guest and hotel information. • Possess good computer and property management system skills • Embrace and responds to change effectively