Area Operations Executive

Job Summary

Lead and manage daily security operations and manpower deployment across assigned sites, driving operational excellence and client satisfaction through strategic planning, training, and performance management.

Responsibilities

• Lead and manage day-to-day deployment and operations of security personnel across assigned sites to ensure effective security coverage
• Develop and execute manpower planning and forecasting for permanent and relief security personnel at individual sites to meet operational demands
• Design and deliver on-the-job training and refresher courses, including safety briefings and traffic management control, to enhance team competency and compliance
• Coordinate with internal management and client teams to maintain high levels of customer satisfaction and address operational concerns
• Conduct thorough investigations and prepare detailed incident reports to support security operations and risk mitigation
• Perform regular site rounds and inspections to verify security personnel adherence to duties and gather client feedback weekly for continuous improvement
• Participate in weekly and monthly client meetings to contribute insights towards performance improvement plans and elevate service quality
• Compile and submit comprehensive weekly operational reports to management for review and decision-making

• Demonstrate effective interpersonal skills to collaborate with security personnel and cross-functional teams, fostering a cohesive work environment
• Manage time efficiently to meet tight deadlines and promptly fulfill customer expectations
• Utilize computer skills proficiently, including Microsoft Office applications (Excel, PowerPoint, Word), to support reporting and communication
• Apply operational experience of at least 1 year to handle security operations effectively and adapt to dynamic site requirements