IT Business Analyst

This Business Analyst has to manage Business-As-Usual (BAU) support, governance and continuous improvement for the organisation's Procurement Policies Department (PPD) systems and applications built using Microsoft .NET and Azure technologies.

Job description

·     Oversee day-to-day BAU operations, ensuring high availability, performance, and reliability.

·     Act as the primary point of contact for business users on system issues, service requests, and enhancements.

·     Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs).

·     Perform root cause analysis and drive resolution of system issues in collaboration with IT teams, vendors, and Government Technology Agency.

·     Knowledge and experience in .NET and Azure.

·     Oversee system configuration, release management, and change control for Microsoft Dynamics 365.

·     Ensure data quality, integrity, and proper usage across the system.

·     Recommend continuous improvements.

·     Enforce governance and compliance with relevant policies.

·     Ensure adherence to data protection requirements under the Personal Data Protection Act.

·     Support enhancements and releases, including requirement analysis, testing, and deployment coordination.

·     Maintain system documentation, SOPs, and knowledge base articles.

·     Drive data quality, reporting, and analytics to support policy-making and operational insights.

Minimum Educational Qualification
·     Preferably possess a Degree or Diploma in Computer Science, Computer or Information Technology or related disciplines.

Skill Level Requirement

·     Consultant level with 4 to 7 years of relevant experience.

·     Strong analytical, troubleshooting, and stakeholder management skills is preferred.

·     Ability to manage vendors and support service delivery in an SLA-driven environment is preferred.

·     Proficiency with requirements management tools (e.g., JIRA, Confluence).