Data Center Operations & Customer Service Engineer

Role Summary

The Data Center Operations & Customer Service Engineer provides operational and technical support for production infrastructure and customer services. The role performs hands-on data center operations and supports troubleshooting activities involving servers, networking equipment, and data center infrastructure.

Key Responsibilities

·      Respond to customer incidents and service requests according to SLA requirements.

·      Create and manage operational tickets and coordinate with engineering teams.

·      Perform routine data center inspections including servers, racks, cabling, and networking equipment.

·      Execute operational procedures such as rack/stack, cabling, and hardware component replacement.

·      Assist engineers with troubleshooting by collecting logs, hardware indicators, and diagnostic information.

·      Support monitoring systems and participate in incident response processes.

Required Qualifications

·      Bachelor’s degree in IT, Computer Science, Engineering, or equivalent practical experience.

·      2–5 years of experience in data center operations or infrastructure operations.

·      Hands-on experience with servers, networking equipment, and data center environments.

·      Basic Linux system administration and operational experience.

·      Understanding of networking fundamentals such as TCP/IP and switching.

·      Ability to work in 24×7 shift rotations including nights, weekends, and public holidays.

Preferred Qualifications

·    Hands-on experience performing rack/stack, cabling, and hardware maintenance in data centers.

·      Experience troubleshooting server and network equipment.

·      Familiarity with monitoring systems and incident management tools.

·      Experience supporting large-scale infrastructure environments.