Operations Manager, Security & Building Services

Assist the Head of Operations to oversee the Security & Building Services (SBS) operations of One Raffles Place. He/she is responsible for the overall management of the SBS operations to surpass Grade A office building standards.

Responsibilities

• Develop plans and manage daily operations for One Raffles Place to ensure excellent standards are achieved and requirements are met according to agreed service levels
• Develop and improve SOPs and departmental BCP.
• Manage a team of staff and service providers.
• Ensure effective communication within the team and with internal & external stakeholders to achieve their assigned KPIs.
• Review contracts' specifications to ensure cost effectiveness and competitiveness.
• Manage capital replacement works, asset enhancement initiatives and maintenance repair/replacement whenever assigned.
• Liaise with government authorities and consultants on regulatory requirements.
• Ensure compliance with building and statutory requirements/regulations.
• Ensure safety and health procedures are in place according to WSH Act and other prevailing laws/regulations.
• OPEX / CAPEX

o Prepare budgets for OPEX/CAPEX works and manage the annual maintenance/expenditure within approved budget.
o Prepare and conduct tender exercises for OPEX/CAPEX works such as replacement, upgrading or redevelopment works and manage such works according to timelines.
o Prepare approval papers for OPEX/CAPEX requests.

• Facilities Management

o Management of services and monitoring of service providers.
 Manage service providers and their processes that support the core business of the organization.

 Manage the work quality of service providers and ensures a high standard of maintenance and operational efficiency of the buildings is achieved at the agreed service levels.

 Responsible for the administration of all contractual obligations and timely renewal of maintenance contracts.

o Preventive maintenance and improvement work.
 Plan and organise preventive maintenance for all facilities-related works.

 Plan building inspections.

 Develop facilities-related emergency plans.

• Safety Management

o Develop initiatives and programmes to eliminate fire occurrences and workplace incidents and enhance standards

o Identify equipment, process and procedural changes to minimise fire and workplace hazards.
o Review internal stakeholders' workplace activities and risk assessment to ensure compliance with internal policies and external legal requirements, including MOM WSH regulations and standards or any other relevant sectorial guidelines.

o Ensure the effectiveness of the Company Emergency Response Team.

o Carry out duties of a Site Incident Controller during emergencies.

Requirements

• Degree in Building Management, Facilities Management or its equivalent is preferred. Having a Master's Degree will be advantageous.
• At least 5 years of managerial experience in estate/property management, preferably in large commercial or retail buildings.
• Experienced in managing contracts, vendors, security and carpark in Grade A office buildings.
• Ability to take on the role of CERT SIC will be an added advantage.
• Ability to take on the role of Environmental Control Officer (Specified Premises) [ECO(SP)] will be an added advantage.
• Competent in reading and understanding technical/structural drawings, e.g. as-built drawing.
• Good business acumen and strong managerial leadership qualities.
• Good interpersonal and communication skills
• Independent, resourceful, self-motivated, result oriented and a team player who is able to work well under pressure in a fast-paced environment.
• Versatile and quick in analysing and resolving problems within given deadlines.
• Good knowledge of statutory requirements / codes of practice on building services, facility operations, maintenance and safety.