Disputes & Reviews Administrator – Customer Support (CSR Team)

Kindly noted that we are accepting applications strictly via email at [email protected] and [email protected] Job Overview We are looking for a detail-oriented Disputes & Reviews Administrator to join our CSR team. This role is responsible for managing payment disputes, monitoring and responding to online reviews, handling social media inquiries, processing refunds, reviewing system-related issues, and identifying potential fraudulent activities. The ideal candidate will play a critical role in ensuring a secure, responsive, and high-quality customer experience across multiple platforms. Key Responsibilities • Manage and respond to payment disputes across platforms including Braintree, PayPal, and Stripe • Monitor and professionally respond to BBB and Google Reviews to protect and enhance brand reputation • Handle customer comments, messages, and inquiries via Facebook and other social media platforms • Process customer refund requests within the approved CSR authorization limit (up to $300) • Review and troubleshoot gallery-related and API-related errors through the administrative system • Identify, investigate, and escalate potentially fraudulent orders in accordance with company procedures • Ensure all customer interactions are handled accurately, professionally, and in a timely manner • Maintain proper documentation and escalation records as required Work Setup & Employment Terms • This position is fully remote • Operates on a no-work-no-pay basis • No statutory benefits (including HMOs) • Employees must provide their own Work From Home equipment, including: • Laptop or desktop computer • Noise-canceling headset • Reliable internet connection (at the employee’s expense) • Two unplanned absences may lead to termination • Resignations require a two-week notice period Ideal Candidate Profile • Strong attention to detail and problem-solving skills • Comfortable handling disputes, reviews, and sensitive customer issues • Experience with payment platforms, social media support, or fraud review is a plus • Ability to work independently in a remote setup