Vice President, Pre-opening and Operations Support

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group can offer you great opportunities as we continue to strengthen our global footprint. Based in Singapore Corporate Office, we are looking for a passionate and energetic individual to join us as Vice President, Pre-opening and Operations Support. Job Responsibilities: This position will report directly to Chief Operating Officer with primary responsibility in four key areas: 1) Operations Support 2) Pre-opening 3) Quality and Brand Standards 4) Global Procurement. Responsibilities: Operations Support • Drive continuous operational improvement (process and product), including implementation, governance, and ongoing review of brand product and service operating standards. • Champion brand standards and quality assurance across all properties, ensuring consistency in guest experience, service delivery, and design intent across Pan Pacific, PARKROYAL COLLECTION and PARKROYAL brands. • Drive operational financial performance, including GOP optimisation, cost efficiency, labour productivity, and flow-through improvement, while maintaining brand integrity and guest experience. • Partner closely with Finance and Commercial teams on budgeting, forecasting, and performance improvement initiatives, ensuring alignment with corporate and ownership expectations. • Leverage system-wide expertise and resources to support properties and facilitate the sharing of best practices across the Group. • Facilitate comprehensive brand product and service plans for existing hotels and new developments. • Support the COO in designing, refining, and implementing brand operating standards, including brand magnifiers and key touchpoints. • Coordinate with Commercial, Marketing and Brands, People & Culture, Technical Services, and other functions to ensure consistent execution of brand and operational standards. Operational Financial Performance • Analyse operational and financial performance monthly, developing strategies and action plans with functional teams, VP Operations / Area GMs, and GMs to achieve targeted financial and operational outcomes. • Drive financial performance across operating and pre-opening assets, with a focus on GOP optimization, cost control, and revenue enhancement. • Partner closely with Finance and Commercial teams to develop and execute budgets, forecasts, and performance improvement plans. • Monitor key financial metrics including flow-through, departmental profitability, labour productivity, and cost ratios. • Identify operational efficiencies and implement initiatives to improve margins without compromising guest experience or brand integrity. • Support asset management and ownership engagement through clear performance reporting and strategic recommendations. Pre-Opening • Lead and manage pre-openings for all Pan Pacific, PARKROYAL COLLECTION and PARKROYAL hotels & resorts. • Develop and execute comprehensive pre-opening plans, ensuring alignment across all functions, timelines, and budgets. • Coordinate cross-functional teams and establish vendor relationships to ensure seamless project execution. • Ensure operational infrastructure, systems, and standards are in place for handover to Operations. • Maintain oversight of project progress, proactively identifying and mitigating risks, and critical issues. • Ensure financial discipline during pre-opening phases, including budget adherence, cost control, and procurement alignment. • Conduct post-mortem reviews to capture lessons learned and integrate improvements into future projects. Quality & Brand Standards • Oversee a robust quality management framework, including audits (e.g., LQA), guest feedback platforms (e.g., Trust You or equivalent), and continuous improvement initiatives to elevate guest satisfaction and brand compliance. • Champion and enforce brand standards across all operating and pre-opening properties, ensuring consistency in guest experience, design intent, service delivery, and operational execution. • Establish and oversee a robust quality assurance framework, including audits, guest feedback analysis, and continuous improvement initiatives. • Partner with brand, design, and operations teams to refine and evolve standards in line with market expectations and brand positioning. • Drive accountability at property level to achieve and exceed internal quality benchmarks, guest satisfaction scores, and brand compliance metrics. Global Procurement & Strategic Sourcing • Provide oversight and strategic direction on global procurement and sourcing practices across the portfolio to ensure alignm...