Level 1 IT Support Engineer

Job Description We are looking for a Level 1 IT Support Engineer with at least 2 years of experience to provide first-level technical support and ensure smooth operation of hardware, software, and network systems. Key Responsibilities • Provide first-level support for hardware, software, and network issues • Install, test, and repair computing equipment and peripherals • Perform start-up and commissioning of systems at customer sites • Manage incidents and service requests, ensuring timely resolution • Handle access management and change requests according to company policies • Prepare and maintain documentation of service reports and maintenance activities Requirements • Minimum 2 years of experience in IT support • Diploma or higher in Information Technology, Computer Science, or related field • Knowledge of Windows/Linux operating systems and basic networking • Strong troubleshooting and problem-solving skills • Good communication skills and customer-oriented mindset Work Arrangement • Primary location: Chinatown Point or Goldhill Plaza • Occasional visits to 6 Marsiling Lane office