Technical Support Engineer

1. Provide on-site and remote technical support to customers
2. Assist customers in troubleshooting and resolving technical issues
3. Act as a bridge between customers and internal technical teams
4. Support pre-sales and post-sales activities with the sales team
5. Prepare technical documents such as proposals, reports, and implementation plans
6. Gather customer requirements and provide feedback to product/R&D teams
7. Participate in technical discussions, demos, and presentations
8. Handle support tickets and ensure timely resolution

Requirements:

1. Singaporeans and SPR are welcome to apply. We have not got much foreign quota.
2. Basic knowledge of cloud computing, DevOps, Kubernetes or containers
3. Good communication skills (technical & non-technical)
4. Able to work independently and in a team
5. Strong problem-solving mindset