Infrastructure Lead (Operation)

Key Responsibilities:

• Lead the Day 2 infrastructure team to ensure continuous, stable, and secure operations of all servers, network devices, storage, and on-premise systems.
• Plan, implement, and monitor IT infrastructure changes, upgrades, and capacity expansions to meet project requirements.
• Develop and maintain infrastructure architecture documentation, diagrams, and SOPs for deployment, maintenance, and incident response.
• Collaborate closely with System Engineers and Software Engineers to support middleware, application deployment, and integration interfaces.
• Manage incident resolution for infrastructure-related issues, including escalation to vendors or higher-tier support when necessary.
• Ensure compliance with government IT security policies, InfoSec guidelines, and operational standards.
• Plan and coordinate infrastructure maintenance schedules, patching, and system backups with minimal disruption to services.
• Provide weekly reports on infrastructure status, incidents, resource usage, and recommendations for improvement.
• Mentor and guide infrastructure team members to enhance skills, productivity, and knowledge sharing.
• Participate in business continuity and disaster recovery planning and execution.
• Qualifications and Requirements:
• Minimum 7–10 years of relevant IT infrastructure experience, preferably in government or regulated environments.
• Strong expertise in servers, network, storage, virtualization, cloud (AWS/Azure), and container orchestration (Docker/Kubernetes).
• Experience with monitoring tools (e.g., Grafana, Nagios), automation (Ansible, Terraform), and ITIL processes.
• Proven ability to lead a team, manage resources, and ensure 24/7 operational support.
• Excellent communication skills, capable of presenting technical updates to both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with a proactive approach to risk mitigation.
• Familiarity with security operations, InfoSec standards, and government compliance requirements.

Preferred Skills:

• Experience in middleware platforms (WebSphere, Tomcat, or similar) and application deployment pipelines.
• Knowledge of containerized infrastructure and CI/CD integration.
• Experience in coordinating with multiple vendors and service providers.

Experience in install and configure the following COTS:

• Confluent Kafka
• Solace MQTT
• Nginx
• Apache HTTPD
• MongoDB
• MSSQL
• IBM MQ