Data Analyst (Gen AI)

Enhance Generative AI Accuracy:

• Build and curate a comprehensive knowledge base to serve as a foundation for the Generative AI model.

• Evaluate and analyse AI-generated responses to identify areas of improvement and optimize accuracy.
  

Response Analysis and Evaluation:

• Identify, analyse, and assess the quality of AI-generated responses, ensuring they align with company standards and customer expectations.

• Collaborate with the AI Development team to implement necessary adjustments to improve response quality.
  

Safety Scenario Establishment:

• Develop and implement safety scenarios to mitigate the risk of inappropriate or sensitive AI responses, maintaining ethical and responsible AI interactions.
  

Data Set Maintenance:

• Deconflict and curate data sets across various platforms to ensure a diverse and clean input for the Generative AI model.

• Regularly update and refine data sets to reflect evolving language trends and user preferences.
  

Knowledge Base Updates:

• Perform daily updates to the knowledge base, integrating the latest product information, industry updates, and relevant content.

• Ensure accuracy and relevance of information provided by collaborating with product owners and subject matter experts.
  

Demand Analysis:

• Engage in call listening activities to identify emerging demand topics and customer preferences.

• Provide insights and recommendations to the AI Project Manager for enhancing AI-generated responses in response to these demands.
  

Collaboration with Product Owners:

• Establish effective communication channels with product owners to continuously enhance the knowledge base and refine AI responses.

• Actively gather feedback and insights from product owners to improve the accuracy and relevance of AI interactions.

Product Knowledge & Call Handling Trained

• To be trained in Banking Related product knowledge and undergo training to learn how a customer service officer handles a customer over a call.

• Standby support to be activated on adhoc basis by Workforce Management team to service calls/emails or any other functions deemed to be necessary to maintain Customer Centre’s service levels.

These are the experience and skillsets that we are generally looking for:

• Meticulous and show great attention to detail. (Important)

• Possess an analytical mindset to identify key performance metrics and evaluate the success of Gen AI initiatives. (Important)

• Basic understanding of prompt engineering, data pre-processing, and data ingestion techniques in the context of Generative AI systems. (Good to have but not essential)

• Proficient in MS Office (Word, Excel, Project and PowerPoint)

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

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