Desktop Support Engineer

Desktop Support Engineer Avensys is a reputed global IT professional services company headquartered in Singapore. Our services include enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain. We are currently looking to hire a Desktop Support Engineer. This is an exciting opportunity to expand your skill set and achieve job satisfaction and work-life balance. I've included more details below. Job Title: EUC / Desktop Support Engineer (Microsoft 365 & End User Support) Job Summary We are seeking a skilled and customer-focused End User Computing (EUC) / Desktop Support Engineer to provide technical support and troubleshooting for end users. The ideal candidate will have hands-on experience in Microsoft 365, desktop support, and IT operations support, ensuring seamless IT services and user satisfaction. Key Responsibilities Provide end-user support for hardware, software, and network-related issues Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals Support and administer Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint) Handle incident management and service requests through ticketing systems Perform installation, configuration, and maintenance of operating systems (Windows/macOS) Diagnose and resolve email, connectivity, and application issues Manage user accounts, permissions, and access control Assist in system upgrades, patches, and software deployments Provide remote and on-site technical support Maintain documentation for troubleshooting steps and solutions Ensure compliance with IT policies and security standards. Required Skills & Qualifications Strong knowledge of Microsoft 365 (Office 365) administration and troubleshooting Experience in desktop support / EUC environment Hands-on experience with Windows OS and basic networking concepts Good understanding of Active Directory, user management, and permissions Familiarity with ticketing tools (ServiceNow, Jira, etc.) Excellent problem-solving and troubleshooting skills Strong communication and customer service skills Ability to work in a fast-paced support environment Preferred Qualifications Certification in Microsoft technologies (e.g., Microsoft 365 Certified) Knowledge of ITIL framework / IT operations support Basic understanding of network troubleshooting (DNS, DHCP, VPN) Experience 2 to 6 years. Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy. WHAT’S ON OFFER You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression. To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality. CONSULTANT DETAILS Consultant Name: Aatiqa Shaikh Avensys Consulting Pte Ltd EA Licence 12C5759