IT Program Manager

· Strong leadership, problem solving skill and positive attitude

· Good knowledge of hardware, software, application development, IT governance and operation

· Work proactively under pressure and have handles concurrent initiatives independently

· Able to propose IT improvement for business, productivity and others

· Able to speak, read and write IT proposal, specification in order to liaise with counterparts/partners, vendors and others

· Lead and drive project within the departments in the organisation, especially on the new system implementation, enhancement, migration in process and service improvement

· Work closely with parent company to design, build and implement strategies that can help enhance business performance including liaising with their IT team

· Work closely with our respective stakeholders, process owners to identify the project scope, project plan, coordinator deliverables, training and communication

· Engage both internal and external stakeholders on escalation and issue resolution

· Provide direction to ensure that the quality of work produced by the internal/outsourced service teams comprising both the project and operations teams meet the required standard

· Proactively identify ways to enhance work processes to achieve improved performance and translate them into plans and actions to achieve KPI on cost saving

· Provide clear guidance to team members and assist with removing productivity barriers

· Coach, mentor and develop team members for high performance and also service excellence

· Develop and maintain effective process, procedures and documentation including training materials

· Be a valuable partner to management and colleagues by providing accurate and expert advice on own area of work

· Manage IT infrastructure and troubleshooting across various branches and area through:

· Maintain current and accurate inventory of technology hardware, software and resources

· Monitor and maintain technology to ensure maximum access

· Ensure IT Protocol, security and IT Contingency Plan are place in

· Perform other related duties as required

· Any other duties and responsibility as assigned by HOD

· Qualification: Minimum Degree in the field of Compiter Science/Information Technology or equivalent

· Experience: 8 years of IT work experience, preferably with track record in system development, program management and in project management in IT and IOT

· Other Certification: Certification on Service Management, Project Management and Business Intelligence preferred.